my telephone has started randomly turning itself off, even with 77% charge. I accept ran malware and anti virus apps they are OK... any suggestions or ideas? it has been doing this for a couple months but getting more frequent....
Apr 6, 2016
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#ii
Well information technology could be something on the phone (software wise) or it could be the battery is going bad which if that is the case would start to requite false readings.
Effort starting information technology up in "Safe Mode" and encounter if information technology turns off when it has a high percentage in there. Granted in that mode you lot tin can't access most apps, etc., just this is to test if information technology happens in there or not, not test your apps. If the problem occurs in at that place, then information technology is probable the bombardment need replacing. If it doesn't happen in in that location, and so you lot have something on the device that is the cause. I know you said y'all search for stuff but you may want to search again for viruses, malware, and too cheque for bad apps.
To get into "Safe Mode" please do the following.
1. Beginning turn off the phone.
ii. Adjacent printing and concord "Power" until you see the manufacturers logo on the screen, and so release the ability button.
3. "Quickly" printing "Volume Downward" and hold it for few seconds until you come across the message "Prophylactic style: ON" or something similar.
4. If you lot wanted disable information technology, just repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
Apr 6, 2016
25,145
261
113,340
14,335
#two
Well it could be something on the telephone (software wise) or it could be the battery is going bad which if that is the case would outset to requite false readings.
Try starting it upwards in "Rubber Way" and encounter if it turns off when it has a high percentage in there. Granted in that fashion you can't admission most apps, etc., but this is to test if it happens in there or not, not test your apps. If the problem occurs in in that location, then it is likely the battery demand replacing. If it doesn't happen in there, then yous have something on the device that is the cause. I know you said you search for stuff but you may desire to search again for viruses, malware, and also bank check for bad apps.
To get into "Safe Way" please practise the post-obit.
1. First turn off the phone.
2. Next printing and hold "Power" until you come across the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Downward" and hold it for few seconds until you see the message "Safety mode: ON" or something similar.
four. If you wanted disable it, simply repeat the steps above, and you should see "Safe Manner: OFF" rather than on.
Dec 18, 2018
ii
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0
#3
thank for you help... it is the battery.. information technology had 68% so dropped to 55% before I could even turn it on.... sadly it has no, removable battery... I sincerely thank you!
April 6, 2016
25,145
261
113,340
fourteen,335
#4
Well near batteries tin can be removed, but often anymore not so hands. If you don't feel comfy doing information technology yourself, and it isn't under warranty, try a local tech. If, however, it is under warranty, and so contact the manufacturer.
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